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Terms & Conditions

Cancellation Policy:
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If for some reason you need to cancel or postpone your appointment, please give at least 24 hours notice. Failure to provide at least 24 hours notice of cancelation or postponement will incur the full session fee. Adequate notification is appreciated, as this allows services to be provided to other clients who may need an urgent appointment.

Privacy Policy:
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1. Commitment to Privacy


Emily Bosman Psychology is committed to protecting your privacy and ensuring the security of your personal information. We do not sell, share, or provide access to your data to any third parties except as required to provide services to you or comply with legal obligations.​​

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2. How We Collect Information


Your information is collected when you:

  • Book appointments via Halaxy.

  • Use our website, hosted on the Wix.com platform.

  • Contact us directly via email, phone, or through our website contact form.

  • Make payments through secure payment gateways.

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3. Information We Collect


We collect both personal and non-personal information necessary for the provision of psychological services. This may include:

  • Name, contact details, and other identifying information you provide.

  • Payment details, including two-factor authentication and encrypted credit card information via Halaxy and payment data for NDIS clients using bank transfer.

  • Website usage data, including IP addresses, browsing behaviour, and analytics.

  • Session information, appointment history, and communication records.

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4. How We Use Your Information


Your information is used for the following purposes:

  • To provide and manage psychological services.

  • To process payments securely via Halaxy or bank transfer for NDIS clients.

  • To improve user experience and website functionality.

  • To communicate appointment details, changes to appointments and service updates, or deliver resources or notes discussed in session.

  • To comply with legal and regulatory requirements.

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5. Data Storage & Security
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  • Wix.com: Our website is hosted on Wix, which securely stores your data behind firewalls. Further information can be found at www.wix.com/about/privacy.

  • Halaxy: Client management and payment processing through Halaxy adhere to industry standards for encryption and data security. Further information can be found at halaxy.com/article/security. Halaxy complies with various privacy legislation, including:

    • the Privacy Act 1988 (Cth) (“Privacy Act”) (including the Australian Privacy Principles under that Act);

    • health records legislation, including the Health Records Act 2001 (Vic), Health Records and Information Privacy Act 2002 (NSW), Health Records (Privacy and Access) Act 1997 (ACT); and

    • marketing legislation, including the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

  • Payment Processing: All direct payment gateways used comply with PCI-DSS (Payment Card Industry Data Security) and FIPS 140-2 (United States Federal Information Processing) standards to ensure secure handling of credit card information.

 

6. Sharing of Information


We do not share your information with third parties except:

  • When required to provide services through Wix.com or Halaxy.

  • When legally obligated to disclose information.

  • When necessary for processing payments via secure platforms.

 

7. Communication


We may contact you for:

  • Appointment confirmations and service updates.

  • Billing and payment-related matters.

  • Responses to inquiries or service-related requests.

  • Compliance with legal requirements.

  • To deliver resources or notes discussed in session.

 

8. Your Rights & Choices

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  • You can request access, correction, or deletion of your data.

  • You have the right to lodge a complaint with regulatory authorities if you believe your data is being mishandled.

 

9. Changes to This Policy


We reserve the right to modify this privacy policy at any time. Updates will be posted on our website, and material changes will be communicated directly where necessary.

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10. Contact Us


If you have any questions or concerns about this policy, please contact us at:

contact@emilybosmanpsychology.com.au

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This policy has been updated on 12 February 2025.

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